Tyrian TCG
Returns and refunds
Last updated 5 September 2026
Your right to cancel
If you're buying as a consumer, you have 14 days from the day you receive your order to change your mind and cancel it. You don't need to give a reason. You then have a further 14 days to send the items back to us.
This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and nothing on this page reduces it.
How to cancel
Email us at tyriantcginfo@gmail.com with your order number and tell us what you'd like to return. We'll reply with the return address and answer any questions before you post anything. Please don't send anything back until we've confirmed the address.
Sending items back
- You're responsible for the cost of return postage when you've changed your mind.
- Please use a tracked service. Until an item reaches us it's still your responsibility, and we can't refund something that goes missing in the post.
- Send everything back, including any cards, inserts or packaging that came with the item.
Refunds
Once we've received your return, we'll refund you within 14 days using the same payment method you paid with. If we've offered to collect the items ourselves, we'll refund within 14 days of you telling us you want to cancel.
We'll also refund the standard delivery cost you paid to receive the order. If you chose a faster delivery option, we refund the standard rate rather than the premium you paid.
Items returned in reduced condition
You're welcome to handle an item the way you would if you were examining it in a shop. If you handle it beyond that, and its value drops as a result, we're entitled to reduce your refund to reflect the loss. That reduction can be up to the full price of the item.
Sealed trading card product. Opening a booster pack, box, bundle or tin removes its value completely. It can't be resold as sealed, and its contents are the reason it has a price at all.
Because of this, sealed product returned opened will normally be refunded at nothing, since the reduction in value equals the full price. Please only open sealed product once you're certain you want to keep it.
What's inside a sealed pack is determined by the manufacturer and is random by design. A pack not containing a particular card isn't a fault, and isn't grounds for a refund on that basis.
Faulty, damaged or wrong items
Everything above concerns changing your mind. It's separate from your rights when something is genuinely wrong.
If an item arrives damaged, faulty, or isn't what you ordered, contact us and we'll put it right with a repair, replacement or refund. You won't pay return postage in those cases. These rights come from the Consumer Rights Act 2015 and last well beyond 14 days.
If a sealed product arrives with damaged packaging, please photograph it before opening and send us the pictures.
Trade and business orders
The cancellation rights above apply to consumers. Orders placed by a business for resale are covered by our trade terms instead. Get in touch and we'll send them across.
Contact
Tyrian TCG
tyriantcginfo@gmail.com